Position Overview
Successful State Farm Agent is seeking a qualified professional to join their winning
team for the role of Marketing Service Assistant - State Farm Agent Team Member. We
seek an energetic professional interested in helping our business grow through valuebased
conversations and remarkable customer experience. If you are a motivated self
starter who thrives in a fast-paced environment, then this is your opportunity for a
rewarding career with excellent income and growth potential.

Experience and Knowledge
• Experience in retail sales, marketing or customer service desirable
• Experience with popular computer software desirable
• Knowledge of personal lines insurance products desirable

Skills/Abilities
• Ability to learn and apply product, industry and market knowledge to make professional
recommendations to prospects and policyholders.
• Ability to create professional business relationships with prospects and policyholders.
• Strong listening, oral and written communication skills.
• Ability to take initiative and act effectively in various circumstances without direction.
• Self-confidence/perseverance/strong work ethic: remain positive and maintain progress
towards a goal in spite of obstacles and adversity.
• Goal orientated; highly motivated and resourceful to achieve results.
• Trustworthy, dependable and ethical behavior.
• Ability to organize and act on several activities concurrently.
• Problem solving ability; apply and balance conceptual and analytical thinking by
breaking down complex problems, evaluating alternative sources of action and their
likely outcomes, and selecting the best alternative.

Requirements
• Dedicated to customer service
• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• Ability to effectively relate to a customer
• Ability to work in a team environment
• Enthusiastic about the role insurance and financial products play in helping people
manage the risks of everyday life, recover from the unexpected, and realize their dreams
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)
• State Farm Training Courses (must be able to complete)

Duties and Responsibilities
• Provide prompt, accurate, friendly, cost-effective service by responding to inquiries from
existing policyholders and the general public regarding insurance availability, eligibility,
coverage’s, policy changes, transfers, claims submission procedures and status, rates,
billing clarification, payment plans and procedures, and make referrals for marketing
opportunities as appropriate.
• Meet customer service goals and assist with marketing goals as directed by the agent.
Use a customer-focused, needs-based review process to educate customers about
insurance options.
• As directed by the agent, work with agent’s computer system to update information in
customer databases used by agent.
• Establish customer relationships and contact prospects and current policyholders for sales
appointments.
• Perform other related duties as assigned by the agent.

As an Agent Team Member, you will receive...
• Salary plus commission/bonus
• Paid time off (vacation and personal/sick days)
• Valuable experience
• Retirement Benefits
• Flexible work schedules
• Growth potential/opportunity for advancement within my agency, as well as potential to
become your own State Farm Agent.

If you are motivated to succeed and can see yourself in this role, please complete our application.
We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance
Companies. Employees of State Farm agents must be able to successfully complete any
applicable licensing requirements and training programs. State Farm agents are independent
contractors who hire their own employees. State Farm agents’ employees are not employees of
State Farm.